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Lord Nelson

The Lord Nelson is gevestigd in een historisch gebouw en heeft uitzicht op de beroemde Public Gardens van Halifax.

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Impressies





Over Lord Nelson

Het hotel beschikt over 260 keurig ingerichte kamers. Vanuit het hotel bent u in een paar minuten in een winkeldistrict en vindt u restaurants, cafés en bars.

Hotelnaam:
Lord Nelson
Plaats/regio:
Halifax
Code:
H1602
Klasse:
Prijs
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Kamerbeschrijvingen

Standard
: Afmeting circa 25.5 m2,  televisie, internet, koffiezetfaciliteiten en compleet ingerichte badkamer.

Ligging

The Lord Nelson Hotel & Suites ligt in het centrum van Halifax.

Aantal kamers

262

Faciliteiten

• Restaurant
• Lounge
• Bar
• Fitnesscentrum
• Parkeergelegenheid (tegen betaling)

Halifax is de belangrijkste stad van Nova Scotia aan de noordoostkust van Canada. Het vormt een tweelingstad met Dartmouth. Deze steden worden door de haven van elkaar gescheiden. Hoge gebouwen, moderne winkelcentra en historische gebouwen staan rondom het Citadel National Historic Park.

"lack of compassion!"

   15-02-2017
I travel to Halifax once a month from cape breton for a medical appointment that will be a continuance for the next three and a half years every month. I chose the lord nelson hotel because of its location to my appointment and because I loved how the hotel looked and its history. My first stay seemed great and I was looking forward to my next. Second stay was a little different. I was put in a room ideal for someone with mobility issues and after a long drive alone didn't really think to much of it until the morning when I realized how difficult it was to shower properly when I was a good foot taller then the shower head. not a great way to start the day when I wasn't able to get properly clean before seeing the doctor. It was disappointing so I went to make myself a cup of coffee from the coffee maker in the room. without a clue how to use this thing and no directions, its not quite 8 in the morning and I was unable to shower without bobbing and weaving and forget shaving or have a coffee. I mentioned it to the front desk when I checked out about half an hour later. I travel up and back within a 24 hour period. front desk was apologetic that I had some disappointment and the manager himself phoned me to say that they would love to upgrade my room for my next stay as a way to show appreciate. here is where the biggest disappointment came into play. fast forward 3 weeks and here I am again checking into the lord nelson for my quick overnight stay. the room they gave me was no different then the room from the first stay, nothing worth noting. maybe the bed seemed bigger so didn't really feel any upgrade. bathroom was so small It was impossible to not touch the toilet getting in or out of the shower (ew) but they got the shower right this time at least. sometime after midnight the blizzard of 2017 began and by the time I woke up the next morning the city was shut down. needless to say I was informed that morning that my appointment had been cancelled. I went downstairs to front desk to tell them that I was stuck in Halifax due to road conditions, I had no where to go as it was unsafe to go anywhere and I would need to stay a second night. I was told by both girls at the front desk that they were booked for the night and I couldn't stay there. I started to panic. it was still blizzarding outside. I said what do I do? sleep in my car in the street in this storm? and both girls said sorry, not our problem or responsibility. i stood there shocked at how inhumane this was and started to cry. I walked away and went into their restaurant where i bawled all alone for a good half hour not sure what to do or where I was going to go or how i would even get there. i had an anxiety attack which left me with a headache all day long.Now i understand this is actually not the responsibility of the hotel BUT it was the level of customer service and lack of empathy that was so disheartening. they were reminded during our initial conversation that I was a traveller and not from that city. It would have been so much better if they had said something like, miss, we will do everything we can for you, don't worry. we wont send you out in this storm, anything! After i composed myself i went back to the room and spoke to friends to help me gain my emotions and then I called the manager. Katherine the manager said she was very sorry that front desk definitely could have handled that better and that there are rooms available and that i could most definitely stay there another night. she offered me a discount on my next stay should i give them yet another chance and when i declined and said, making guests cry is not something i want to experience again, but you can discount this second night for me. She said she would talk to her manager and call me back on that. she did so very quickly and said sorry, since i get hospital rates as it is they would not be doing anything to compensate me for the horrible experience from their staff. i wont be going back. i know that makes no difference to them but it does to me. very unfortunate experience.

"Old world charm in downtown Halifax "

   06-02-2017
This hotel is very old but has been updated in a nice way. The location is pretty good but if it's during rush hour it can be difficult getting there and parking is s bit of a pain. My room was good. The breakfast in the hotel restaurant was delicious. I would stay here again.

"Comfortable Stay"

   01-02-2017
We had not stayed at this hotel for a long time. It was a nice surprise to see the traditional lobby. The rooms have been remodelled and are very comfortable with plenty of room. The complimentary breakfast buffet was well thought out and omelets prepared to taste! We plan to return.

"Poor Service"

   30-01-2017
I stayed at this hotel as a first-time guest on August 2, 2016. I am writing to provide feedback on my disappointing experience. Although I was impressed with the beauty of the hotel, its central location and helpful staff when booking my room, I was very disappointed in the quality of my stay. Most significantly, there was road construction in front of the hotel (the road was closed down for this) that took place overnight. It woke me at 1:30 am and continued on through-out the night. It was extremely loud, with jackhammers etc and extremely disruptive. I could hear it well over the white noise machine in my room. Surely the staff of the hotel had been warned that this significant road work, and they should have moved guests to the back of the hotel at the very least. Secondly, I found my room to be colder than expected with just a few sheets on the bed, I requested an extra blanket from the front desk but after waiting over an hour I was told all extra blankets in the hotel were being used and they did not have any left to offer me.

"I thought it would be better....."

   29-01-2017
We had mixed feelings about this hotel and would not stay again unless we 'had' to. Pros: - location was convenient to walk around Halifax and across from a beautiful park -but...see below for the con - service was fine - cleanliness was fine - lovely old property Cons: - location was 'a bit rough' - would not be ideal for some people. I lived in 'rough' neighbourhoods in Toronto so I am fine with it, but it's not for everyone - bathroom in this room was too small. I know it's the charm of an older property, but they could have re-modelled at some point. The toilet is practically in the sink. Awful. - furniture was poor. Mix of old and new - just odd.


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