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Impressies
Over Habarana Village by Cinnamon
In de omgeving kunt u vele dieren spotten zoals apen en vogels. Rondom het ernaast gelegen meer kunt u ook een olifantenrit maken. Na een culturele excursie of aankomst vanuit Colombo, geniet u van de rustige sfeer aan het zwembad. De knusse kamers zijn ingericht met natuurlijke materialen en kleuren.
Hotelnaam:
Habarana Village by Cinnamon
Plaats/regio:
Habarana
Code:
H16304
Klasse:
Beoordeling:
Prijs
Prijs op aanvraag
Vraag offerte aan
Kamerbeschrijvingen
SuperiorAirco, WiFi, televisie, kluisje, minibar, koffie- en theezetfaciliteien en een compleet ingerichte badkamer. De kamers zijn verspreid gelegen in de tuin.
Deluxe
Airco, WiFi, televisie, DVD-speler, kluisje, minibar, koffie- en theezetfaciliteien en een compleet ingerichte (half)open badkamer. De kamers bieden uitzicht over het meer.
King Fisher Lodge
Airco, WiFi, televisie, DVD-speler, kluisje, minbar, koffie- en theezetfaciliteien, compleet ingerichte (half)open badkamer met bad en een buitendouche. De kamers liggen op een rustige plek bij het meer.
Ligging
In het hart van de culturele driehoek en gelegen op 176 kilometer van Colombo.
Aantal kamers
108
Faciliteiten
• Restaurant
• Lounge
• Coffee shop
• Zwembad
• Speeltuin
• Spa
• Tennisbaan
• Excursiebalie
Activiteiten
• Excursiemogelijkheden
• Volleybal
• Badminton
Chaaya Village, Zwembad
Chaaya Village
Chaaya Village, Superior
Chaaya Village, Restaurant
Chaaya Village
Chaaya Villagem Deluxe
Chaaya Village, King Fisher Lodge
Habarana is het middelpunt van de Culturele Driehoek van Sri Lanka en kan uitstekend gebruikt worden als uitvalsbasis voor een bezoek aan alle topbezienswaardigheden. De schitterende, groene omgeving biedt veel mogelijkheden voor een verblijf van 3 à 4 nachten. De ruïnes, tempels en paleizen van de steden in de Culturele Driehoek vormen een onmisbaar onderdeel van iedere rondreis door Sri Lanka.
"Very beautiful property, Recommended"
17-09-2017
Habrana Village is a large property by the side of a lake. While the maintenance can be a bit better, the sheer spread of the property and the natural setting, does not make you notice minor flaws. Cottages or rooms are well spread out and the restaurant serves excellent food. In fact the breakfast there is the best we had among all hotels we stayed in Sri Lanka. There is a large pool, badminton court and elephant ride at the property itself to keep the children busy. Restaurant and housekeeping staff that we came across were excellent. The only less-than-good experience we had was regarding advance payment and invoicing. While we are Accor members the hotel is yet to fully integrate into that environment. So we had to wait for a day to figure out how much we had to pay for the rooms, though booked in advance. Partially this was because the accounting staff the front office was in a hurry to finish their work and leave for the day. To be fair, no nasty surprises at the end, just the delay. All other staff we came across over compensated for this experience. Especially this one lady who is part of the restaurant team. Unfortunately we do not remember her name, so we are doing the next best thing! We have a photo of hers uploaded with review to thank her for the outstanding service. Overall highly recommended.
"Lovely Setting"
16-09-2017
We spent 2 nights here at the start of our tour and the hotel grew on me. We had a warm welcome and although basic looking the chalet was very comfortable (once I’d worked out how to shut the blue light on the AC off). We were a bit surprised that after asking for a quiet room we were right next to the service road but were assured there was no traffic during the night. And we did have 2 good night’s sleep and enjoyed the wonderful breakfasts where the choice was amazing. We also thoroughly enjoyed the buffet dinner which again offered so much, and the very good 2 guitarists playing and singing afterwards made for a very relaxing evening. On arrival the hotel seemed a bit remote, but we walked to the nearby town and also walked a little around the lake. The setting is naturally beautiful and peaceful.
"Rustic village charm with unique 5* dining experience "
16-09-2017
My friend and I stayed here for 4 nights whilst on a tour of Sri Lanka. The grounds were beautiful to explore with tree top viewing platforms looking over the lake. There were even monkeys playing in the trees next to the pool and a friendly monitor lizard. The pool was refreshing after long days out. It's an excellent base to explore the cultural triangle from. Jeep safaris to minnerya and kaudulla national parks leave from just outside the hotel entrance.
The staff were extremely friendly, lots of big smiles and nothing was too much trouble. We are coming to the end of a 16day tour of Sri Lanka and no one could beat their warmth and hospitaility, and that is in Sri Lanka, the friendliest country I have visited.
To top it off for our last evening we were invited to a tree top dining experience. It completely surpassed all our expectations. From the fire lit walkway to the candle lit tree top decorated with fresh flowers, to our private chef and waiter. And the seafood menu was beautifully cooked and presented. Our only complaint is that we couldn't finish it all, there was so much! Upon returning to our room we were greeted by two elephants crafted out of towels and flowers scattering the bed. If visiting for a romantic break an experience not to be missed.
The only downside I would say is that the hotel is looking a little tired and the shower wasn't very powerful, however this was the case in 3 out of the 6 hotels we visited on our tour.
Overall, despite staying in some 5* establishments on the same trip, habarana village was our favourite place by far because of the warmth and friendliness of the staff.
"Charge my credit card twice"
11-09-2017
The hotel was OK but what annoyed me was the fact that it charges the credit card before the stay. In fact it charged mine twice. Staff were not very helpful and willing in finding out why. Had to write several emails. Western food was not great. Cannot judge the Sri Lankan food as it was too spicy. The hotel seems to be prefered by large groups and families; not a great place if you want to stay somewhere romantic.
"A lot of improvement required!"
09-09-2017
I am a fairly frequent reviewer so you will see my reviews are fair and detailed. I gave this hotel via their head office over a week to respond and they have passed it back to the hotel who haven't had the decency to even respond which really supports our experience during our stay. I still don't know who was a supervisor or manager at this hotel!
The below is the complaint I made to Cinnamon Hotels that they cannot be bothered to respond to:
"Dear Sir/Madam,
I would like to preface this email with the fact that I very reluctantly complain regarding anything in hotels across the world. However given the level of disappointment our experience through Cinnamon Village has created at the start of our holiday to Sri Lanka, it is impossible for me not to draw this to your attention. I would hope that your organisation may wish to take these comments on board and look into them as you see fit. I write the below as a list for simplicity as it is long!Â
I would say that all the staff seem polite and personable and the hotel grounds and pool are very nice.Â
1. You offered us half board as a consolation that we paid about 250 percent of the price that we could have paid by just turning up at the hotel and paying. The staff at the hotel seemed to find no record of this and rather abruptly told me that I had to produce the email to prove this. This equates to essentially calling me a liar and not being willing to action anything without written proof. Not a good start! Possibly he should have let us go to our room first and then politely request the email.Â
2. Our room was okay apart from the main item, the bed was incredibly uncomfortable and you can feel the springs and lumps and bumps throughout. I would suggest you throw this mattress out immediately, it wouldn't even be acceptable in a hostel. The air conditioning seemed to be turned down as it changed at night time as our air conditioning unit would crack loudly and only work ineffectually at night time, the time when you want it the most! I do appreciate that we were offered a better room when we raised this issue which I am grateful for for the last night of our stay but I don't believe we should have been put in this position in the first place.Â
3. Large groups - this is more of a comment than complaint. On our first day coaches bringing maybe 60-80 people in large groups with an abundance of small children. In principle there is nothing wrong with this but it changes the entire dynamic of your hotel from somewhere peaceful and relaxing for couples and small groups to being a noisy play park for large groups who take over the communal areas. I would consider what your service offering is here as I don't believe you can cater for both in the long term.
4. Partly due to the above point 3. and partly because the staff looked at bit clueless and undirected, dinner was a mess. We weren't offered any drinks or a la carte menus so we had to ask. Twice more I had to just walk to the bar to order drinks. If you are going to cater for large groups then I would suggest for a buffet menu that you might want to stagger the times these groups arrive as it really defeats the point of having a buffet if you have to stand and queue to get anywhere near the food.Â
5. We could barely get any of the breakfast we wanted due to the above issues. You have an abundance of staff but 1 single man serving eggs to everyone which was taking 15 minutes for those that we still willing to wait. On our second morning, having had barely any sleep due to our terrible bed and then getting up at 6am to climb up to Sigiriya, I found myself genuinely angry that not one but two of your breakfast staff tried to insist that we sat on one particular table because they had set a table up for lunch. I was tired and hungry and do not want to be told by your staff where I should sit when there are 20 tables free.Â
6. I hope this is not regular as it would be really dirty and unhygienic but I saw your pool boy rolling up used towels from sun loungers and placing them back as unused towels.Â
7. There was a drunk old man screaming and shouting whilst your security guard just stood and looked at him, he even let this man come over to me and my pregnant partner and start ranting at us. I think it was actually the chef that ultimately came over and pushed him away.
I am not sure if we have just been extremely unlucky or if something has changed very recently since I looked at all your reviews which generally are very good. We have loved visiting all the various site so far in Sri Lanka but it has been a pretty attrocious hotel experience from a national hotel company. I hope that given the time I have taken to detail these issues that you realise that this is not some petty gripe and hopefully for the benefit of other travellers your staff can rectify some of these issues.Â
I would say that in general the staff were very friendly and helpful if not a little clueless and unguided. It seemed that they lacked any real supervisory guidance.Â
Yours sincerely"
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