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Quay West Suites

Deluxe all-suite hotel dat het aanbod van prachtig uitgeruste suites met spectaculaire uitzichten over de Botanische Tuinen of de Brisbane River combineert met een persoonlijke en vriendelijke dienstverlening.

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Impressies





Over Quay West Suites

Hotelnaam:
Quay West Suites
Plaats/regio:
Brisbane
Code:
H15737
Klasse:
Prijs
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Kamerbeschrijvingen

2-Kamer Appartement
Ieder appartement beschikt over een aparte slaapkamer, volledig ingerichte keuken, airco, LCD-televisie, telefoon, iPod-dockingstation, cd-speler, internettoegang, kluisje en marmeren badkamer met bad/douche. Balkon met tuinzicht.

Ligging

Bij de Botanische Tuinen, op de hoek van het stadscentrum. Op loopafstand van het hotel zijn de beroemde Queen Street Mall en restaurants.

Aantal kamers

70

Faciliteiten

• Restaurant
• Bar
• Buitenzwembad
• Fitnessruimte
• Sauna
• Laundry-service

• Businesscentrum 

• Parkeergelegenheid

Brisbane is de hoofdstad van de staat Queensland, vanwege het tropische klimaat ook wel de ‘Sunshine State’ van Australië genoemd. In deze gezellige stad aan de oevers van de Brisbane River, waar vrijwel altijd de zon schijnt, zult u zich gemakkelijk thuis voelen.

"Peut mieux faire, 3 étoiles pas plus"

   07-12-2016
Clean apartment but need for a restoration andmodernism (kitchen and bathroom), as well asfurnishing. Located well opposite the botanicalpark and beautiful view. Close to the centre townand South Brisbane. Household: to re-examine,not emptied dustbin, not cleaned bathroom. Nobrush WC for the toilets. It always missedbathroom linen or maintenance products andhygiene. One day: no household, nor of made bed!Service 0. Establishment which is not worth 4/5stars but 3. The breakfasts to be also re-examined, are not with the height. To avoid.DISAPPOINTING AND EXPENSIVE likeapartment hotel. Beautiful swimming pool

"Disappointing "

   02-12-2016
We chose this hotel because of its 5* status, and it was the beginning of an overdue holiday! On arrival there was no one at the check in desk so we had to wait outside the hotel doors and talk on an intercom to a lady in a call centre, we had to shout out our credit card details before we were then directed to a safe outside with our room keys in. There was no staff by the pool so we had to go back into the hotel for a drink. The spa by the pool was out of order, and the sunbathing loungers were infested with ants. We also had issues with the wifi, we were told you were only allowed a small limit per day, this was no good for us as we needed to book further travel and hotels. The rooms were clean and tidy, however were old fashioned. When we managed to talk with staff they were friendly and happy to help. Overall, disappointing for us but a convenient hotel for the city.

"Disappointing"

   21-11-2016
Mum and I were looking forward to having out very first vacation together in 28 yrs. When we arrived to our two bedroom suite, we opened the door and went in to find every single door, window cupboard wide open (including the microwave) the lamps had all been knocked over and it was obvious something wasn't right. We rang reception as we were afraid someone had broken in. They told us just to shut all the doors and everything was fine, that the cleaners leave it open for final inspection, clearly that didn't happen. The carpets were all stained. The door leading from the bedroom to the balcony was broken so couldn't be locked. There was blood stains on the bed spread. Faeces on the bathroom wall (which we had to clean) the bathrooms were mouldy and had not been cleaned properly as there was snot on the shower walls from where someone had blown their nose in the shower. The bathroom amenities had not been replenished and empty packets were left on the bathroom counter to "look" like there were products in them. The tea and coffee amenities were not replenished and when mum asked the young gentleman that delivered our room service if we could get some more tea and milk he replied, "the cleaners have finished for the day, is it urgent?" No, a cup of tea is not urgent but it would have been nice. There was a building being constructed not 30m from out suite, and construction began every morning at 6 am with Jack Hammers etc. We were not informed of this when booking in, it would have been appreciated if we had of or we would not have stayed there because we were looking forward to a rest. When we ordered room service and when we were finished placed our tray outside as requested. These trays didn't get collected for over 24 hrs, along with everyone else's on that floor. It smelt like an old rubbish bin full of food scraps when you entered the hallway. The best part of our stay was the room service. The food was AMAZING! Apart from there we will never stay there again or recommend it to anyone!

"Good location, hotel dated, dirty, demoralised and in disrepair"

   16-11-2016
Great location across road from the Botanical Garden but a bit of a hike to the South Bank or shops, especially with young children. The problems started when we arrived - to be told the pool had a leak and couldn't be used - offered the use of a pool in another hotel 2 blocks away - but not what we had wanted for our holiday break with the kids. No attempt had been made to let us know ahead of time, and no real attempt to make amends. In the room there was a nice touch of a bottle of fizz for my wife's birthday. The room had lovely views across the river and botanical gardens, which wasn't noisy for a city hotel overnight. The internal furnishings were at best dated, grime all around the kitchen and blinds, odd cupboards in bedrooms from previous wardrobe assemblies. No TV in the back bedroom. Basic TV in main bedroom.Unable to get computer to communicate via HDMI into any TV to watch films through the laptop. WiFi only free for 30 mins, then charged. When I booked the room I asked for twin beds, but was told hotel couldn't do this - in room it looked like this facility used to be the case but now only configuration was 2 double beds. Decor throughout hotel warn, dated and dingy. Even the chairs in the dining room were worn through on the edges. Breakfast was a very tiresome experience. There was no breakfast buffet, other than tea, dishwater coffee and fruit juice. The breakfast menu was sophisticated but the meals when they did eventually arrive were not very filling, other than the waffles / pankcakes with masses of syrup which the children of course loved, but even these were luke ward and chewy - freshly warmed up in the microwave I wouldn't be surprised. It took almost an hour for breakfast to be served and we were told one morning by the waitress that she was overworked - hard to believe when we only saw a maximium of three other tables being served at any one time. Servicing of the room let a lot to be desired - OK with young kids it can sometimes be a bit of a bomb site, but at the very least empty the overflowing bin in the bathroom, wash the kitchen sink and make an effort to vacuum the floor - perhaps even refresh the bathroom toiletries! Car parking is expensive and inconvenient - as a guest you do not have direct access to your car which you can only get to with the help of the receptionist - As reception isn't staffed overnight this can be a bit of a pain. At the end o our stay I did bring all the above to the management's attention, who let us off having to pay the car parking premium, and I would hope there has been a positive response - but I fear the problems here run very deep.

"Spacious and Comfortable!"

   06-11-2016
Beautiful location across from the City Botanic Gardens and very large suites with all amenities and appliances including washer and dryer. Big wide balconies allow the opportunity to sit outside and take in the view of the park and the nearby river. Not sure what the city view rooms overlook but if you have a choice, I'd recommend the park view. With it's quiet lobby and restaurant, the Quay West combines a boutique hotel feel with fully equipped and comfortable rooms. Some tips: As the reception desk is open from 6am till 11pm, early morning departures are best arranged the night before. Wfi is available for a fee, however the Quay West is a member of the Accor hotel group. It's worthwhile to join the Accor Hotel program as members receive free internet access during their stay. Finally, there's a large residential tower going up right next door to the hotel. This makes for some noisy construction sounds during the day but that ends well before evening and the windows and balcony doors are effective at cutting out most of the daytime noise.


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