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Shutters On The Beach

SANTA MONICA. Het is alsof u thuis komt van een dagje aan het strand, zo zult u een verblijf in Shutters on the Beach, met haar stijlvolle, persoonlijke details, ervaren.

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Impressies








Over Shutters On The Beach

Het interieur reflecteert de ingetogen elegantie van de kust en de charme van de zee. Een zitplaats in de lobby van Shutters is een van de meest gewilde plekjes in Los Angeles. Duik in uw favoriete boek, ontmoet vrienden of nieuwe gezichten, geniet van de schoonheid van de kust met een drankje in de hand; geen enkele andere hotellobby in Santa Monica is zo fraai gelegen als deze. Of onderga een speciale behandeling in One The Spa, ontworpen om te ontspannen en vitaliseren. Het opvallende design doet de rest! Elke gastenkamer en suite, als ware het een privé-strand cottage, biedt u alle comfort van thuis, aangevuld met de gemakken van moderne technologie en de ongeëvenaarde service van de medewerkers.

Hotelnaam:
Shutters On The Beach
Plaats/regio:
Los Angeles
Code:
H16958
Klasse:
Prijs
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Kamerbeschrijvingen

Superior King
Airco, WiFi, LCD televisie, telefoon, iPod docking station, strijkplank en -ijzer, föhn. Compleet ingerichte marmeren badkamer met (bubbel)bad.

Deluxe King
Zoals Superior, ruimer.

Partial Ocean View King
Zoals Superior, met gedeeltelijk zeezicht.

Full Ocean View King
Zoals Superior, met frontaal zeezicht.

Ligging

Shutters on the Beach ligt direct aan het strand van Santa Monica.

Aantal kamers

198

Faciliteiten

• 2 Restaurants
• Lounge
• Buitenzwembad
• Spa
• Fitnessruimte
• Parkeergelegenheid

Los Angeles is een grote, uitgestrekte metropool en qua oppervlakte de grootste stad van het land. Los Angeles is eigenlijk een verzameling van woongebieden, samen goed voor net zoveel inwoners als heel Nederland! Het subtropische klimaat en de ligging aan de Pacific maken een bezoek aan Los Angeles het hele jaar door mogelijk.

"Seemingly upscale, but lacking heart and warmth"

   20-08-2017
I thought long and hard about this review. Shutters is a hotel I'd long wanted to stay at based on its reputation, and I'm very sad that it turned out to be... hype. However, this review was written in the spirit of fairness for other travelers, so I hope it helps. First, never book through Booking.com. What that site promised me and what I received at Shutters were different. This is NOT Shutters' fault, and though I was frustrated at the front desk when checking in, I did call from my room and apologized for the frustrations. The bigger issue was that, the hotel desk staff on multiple occasions treated me as a lesser guest (I was watching how they treated others), largely in part I believe because I booked a discounted rate. The reason for such was last-minute travel, more than cost -- but should it matter? OK, down to the nitty gritty of the hotel itself. The Lobby / Living Room Bar: Nicely adorned and spacious but not comfortable at all. The clientele was somewhat cold and plastic (literally, I mean, literally). I've stayed at some of the finest hotels in the world and the vibe was more "entitled" than "earned and appreciated." The service at the Living Room Bar and the terrace was very slow, though the views were nice (see picture) and the drink was good. Friendly, just think they had some demanding guests expecting the world so little me and my book got a bit left behind. The complimentary potato chips are a nice add! Two important things to note about the lobby. One: The doorman was wildly unpredictable. Some guests he treated like kings and queens. Others he barely spoke to; one night I came back from dinner with friends wearing cutout jeans and flipflops and I opened the door myself while he just looked at me, and then asked me if I was a guest. Two: Front door / elevator entrance always smells like dog urine. There are lots of people with little dogs (and a couple big dogs) in the hotel, and was great to see their cute furry faces. But the smell of animal urine so prominent and so often is something that I would assume a hotel of Shutters' ilk could handle. The Pool Area/Deck In order to get to your room at Shutters you need to take two elevators. One to the third floor to the pool deck, then go to another building and use those elevators. At first I thought it would be a pain but it wasn't bad at all. One day I finally decided to sit by the pool and read, in one of the chairs facing the beach view (see picture). I moved closer to the pool/bar area because I couldn't get any service, though I spoke to a gentleman who knew I would be there. Once I moved, I still had to flag down service to get a drink. And then flag to get a second drink, which I ultimately decided to take to my room because it was not relaxing, well served, or decadent. The chair and umbrella set-up was nice with each chair having its own shader; a nice touch. I ended up leaving a day early because of work, but also because my stay just wasn't enjoyable, and had booked a cabana for the next day. Based on the pool service, I would've been greatly disappointed with the cost of cabana and level of service so I am glad I ended up not doing that. Then again, maybe they are nicer when you spend more money -- see Booking.com comments above. The Food Coast Kitchen and Cafe is great. See my separate review on that. Room service was OK at best. I ordered four times during my stay, and one time I got a dirty/stained napkin (see picture), and two times the order was prepared incorrectly. The best in-room dining experience I had was when I ordered food to go after a couple of drinks at Coast and brought it there myself. The Wagyu cheeseburger is delicious (via room service as well) but the one I got via room service was cooked too well done so it was less enjoyable than the one I brought from Coast. Note: that burger temp being wrong is NOT one of the wrong meals. The others were the wrong type of pasta and they forgot bread; and the other when I asked for extra condiments they just put them on the side and left them off the actual meal. Three out of four bad, plus dirty/stained napkin. Housekeeping For the most part, seemingly good. I enjoyed turndown service and when they cleaned the room during the day it was nice enough. But then some things started happening. One, on Friday of my stay when I went to ONE Spa (see separate review) and then pool (see above), I left the "please service room - catching waves" sign on my door around 8 a.m. I came back around 1 p.m. and it had not been serviced. I called the front desk and they noted I wanted turn down service. Housekeeping kindly called to find out what a good time would be and they accommodated that, but since I wanted the sheets changed and I was missed earlier I left a $40 tip to have them changed that evening, also hoping the bath cabinet and minibar would be restocked. They were not. My first night of turndown service I noticed that they left two tickets for coin rides on the Pier on the pillow. A nice touch, indeed. With no plans to go to the Pier I put them in the night table drawer, where I also had my medicine and other personal items, not thinking about it. The next day after turndown service, I had two tickets again -- the same ones that were in my nightstand drawer, or seemingly so, since the ones I left there were gone and no one else was in the room with me. I didn't care about the tickets, but did care someone had gone into the drawers and was glad I used the safe for jewelry and electronics. My last night of turndown service, the night I requested, I had somewhat already cleaned up the room since I was missed during the day. I put the room service menu and the door-hang overnight breakfast order menu in the drawer of the desk. I had started to fill it out a previous evening and was considering it for the next morning, so it had my room number, name, time, etc. When I got back to my room that night, the exact same room service door hang breakfast thing was on my pillow with writing on it. Did they look in my drawers again? They must've. At that point I decided to leave early for the airport and get breakfast there, as I was put off by the rifling. I did order room service that night, but it was one of the wrong pasta orders (see above). The Room The room itself was cute. It had decor that was clearly a nod to Palisades Park (see picture). The bed was large and comfortable. The decor was nice. The juliet balcony overlooking Pico Blvd. and the bad back parking lot barely had room for furniture so I didn't dare try to sit out there. Otherwise it was spacious. Temperature control was a challenge. It seems no matter how low you set the thermostat for A/C, even with the door closed, it wouldn't get that cool. Given the location over Pico I often heard screaming and yelling from presumably vagrants (one was yelling "mother****er" over and over for 30 minutes before security did anything). I expect this in my two residences of San Francisco and Manhattan, but not in Santa Monica, and not at Shutters. While they can't control the city streets, this person was right below several hotel windows and could've been asked to move much earlier. The bathroom was luxurious. I did enjoy the bathtub with its spa jets and lights, and the little rubber orca that was left as a pool toy (see picture, which is a screen grab from a video I took). However one of the jets was not working which made some of the water flow a bit less impactful. Still, enjoyable, and I listened to music and relaxed a bit. When I decided to leave a day early, the front desk staff was gracious in canceling my extra night and my cabana reservation. I did say I had something come up at work, but given that this gentleman happened to be so nice I didn't have the heart to tell him I just wanted to go home because it wasn't a relaxing or luxurious vacation after all. The next morning, I got up to video checkout (which was unavailable). And that was fine, but when I brought up "account" it gave me TWO names. One was mine, one was someone I didn't know (see picture). As someone who works in security and privacy, I was alarmed that it offered me information that could've led to the sharing of PII (publicly identifiable information) of another guest. Did my name show up in someone else's room? I went to the front desk to quickly checkout. The gentleman who helped me was very quick and friendly since I had a car waiting, but the woman manager with him was cold and didn't verbally address any of my questions when I asked (was the cabana canceled? was the last room night canceled?). I got my answer when I looked at the folio, and thankfully it was taken care of. When I first got to the hotel and was mad at Booking.com, I mumbled that I should've stayed at the Ritz. I really, really, wish I had canceled and moved. It might not have been on the water but in the end that didn't really matter given where my room was. The service would've been better, the staff nicer, and likely without stained napkins. I would never stay at Shutters again, or host an event there as I had been considering, for business or for personal activities. Do better. Viceroy, Loews, Huntley. You'll get more for your money, for sure. Very sad about this trip. My first vacation in four years and it was a short one, with a short hop due to how much long business travel I usually have to do. Shutters ruined it.

"Great spot!"

   19-08-2017
Great trip! My kids are still talking about the Thank you Man" as they call him that greeted us and sent us off each time we came in ad out of the hotel. The food at the Cafe and Pico were fabulous! Loved the Wagu burgers and lemon ricotta pancakes! Did appreciate having to pay for bread at an expensive dinner for 10 though, but commented to waiter and he had it removed. Facilities are beautiful and staff wonderful and ready to please!

"Wonderfully"

   18-08-2017
Fabulous hotel , lovely relaxed feel yet very efficient friendly staff. Location right on the beach perfect . Rooms small however though well appointed. Both restaurants offer good service and atmosphere, food and wine selection broad

"Spoiled ourselves - it was well worth it"

   16-08-2017
We had traveled through Seattle and Canada and were looking for a few days in LA before heading home. We usually stay in Santa Monica and had attended the restaurants and bars at Shutters previously. I surprised my wife and booked us in for four nights for this stay. It is a beautiful American timber - beach hotel. Painted white - offset by darker timber floors. The room preserved its history well but was still modern day luxury by any measure. We absolutely loved our stay - right on the beach at Santa Monica. We particularly loved the breakfast room which allowed you to watch Santa Monica go by - while you enjoyed your breakfast.

"Great to be back!"

   15-08-2017
We first came here nearly 10 years ago, we had a great time then, our latest stay was just as good. We retuned to celebrate my " big 60" with our daughter, her boyfriend and my cousin and his wife, so 3 rooms and a great time. When we arrived were were met by the "team" but ERIC stood out, he never forgot our names and was always there to support advise and help.We dined in One Pico and also took breakfast each day in Coast WE WERE SO PLEASED TO SEE JAMES again, our daughter remembered him from her first trip when she was 10 years old!! We've stayed in many hotels around the world, this guy is TOP KNOTCH,star ice was always a pleasure. On front desk was Abiram, he was also excellent and deserves a mention, his service level and support were exceptional- thanks! All the staff were very good but these guys were exceptional. A great stay, if I had any slight comments, I'm not keen on the small sparrows sharing my breakfast- eat inside! & and if you book a sea view book higher floors we had 457 it's on a corner and near the street,which over eight nights we found noisy and the view was ok but higher the better. This is a fantastically positioned hotel, right on the beach with great staff. We will be back


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Kom naar onze Camperdag op 2 september 2017