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Over Sheraton Suites Galleria
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twee-kamer suite voorzien van een kingsize bed, een televisie , een telefoon, een magnetron, minibar en een badkamer met douche/bad
Het hotel bevindt zich in Galleria 20 minuten rijden van het centrum van Atlanta.
• Gratis WiFi
Atlanta is de hoofdstad van de zuidelijke staat Georgia, in 1837 gesticht als beginpunt van een spoorlijn naar het noorden. De beroemdste voormalige ingezetene van de stad is dr. Martin Luther King, die hier ook begraven is. In 1996 vonden de Olympische Spelen in Atlanta plaats.
"Nice hotel and staff"
my husband and i decided to take a last minute trip to atlanta! we were very pleased! close to everything..the bed was AMAZING! the room was clean! will def be back! The parking was $10 but compared to other places..the parking was great! cant complain! thanks for the wonderful stay!
"Plenty of space but lacks basic functionality"
When I stepped into the hotel no one was available at the check-in counter. After walking for a bit and returning to the desk we were prompted to start the check in process which was painless and typical. The hotel room offered plenty of space and two television sets. What was terrible was the water in the shower, it was either the full force waterfall kind or no water at all. There was no control of the water flux which is probably needed for such an unusual force. All the equipment in the room were archaic. What was terrible was the fact that I couldn't reach the front desk, guest services or anyone from the 15+ year old telephone/intercom machine. They all showed busy tone. I tried at different times in the day and it was impossible to get to someone from the room that didn't involve using your own mobile phone and calling the hotel.
"Good but not great "
I've stayed here now 3 nights, overall it was good, but customer service needs improvement. The overall cleanliness of the rooms and lobby are spotless. The grounds are very neat and kept up well, considering the age of the property. The customer service really brings down the what could be a 4 to 5 star facility. I had been staying at a near by Holiday Inn Express and was amazing the difference in hospitality. The HIE was far and away better. You left feeling your stay mattered. At the Sheraton, not so much. We have run into nitpicking on rewards program. Where at HIE points were awarded with no problems. I even contacted Starwood by email and was just sent robo-responses. The wait staff at the restaurant seemed to just be bothered by our presents. Since we were not sitting in their section, we were just over looked purposely. Not something anyone paying $14 for a breakfast buffet would expect. The clean areas did make up for the customer service. They need A LOT of help before the new Braves Stadium opens.
"Business trip to Atlanta"
I was booked for an 11 day business trip to Atlanta, Georgia on Super Bowl Weekend. I was totally dazzled by the quality of the rooms and most especially the staff. Not a single person disappointed me during my stay. For example Randee at the front desk took it upon herself to discount my nightly parking rate and afford me unlimited access to or from the parking terrace. Also, I needed a Diet Coke at 4:00 am and realized there are no vending machines. Instead there is a small store that offers snacks and sundries but it would not open till 6:00 am. A member of the night staff got me a drink from the kitchen and refused payment or a tip when I offered it. Now these examples might not seem like much but it was part of a culture of customer service that permeates this Sheraton. There are numerous upscale hotels near this location and so is the new baseball stadium for the Atlanta Braves. The staff of this hotel understands they must compete with all the other hotels near them for business. They are doing a great job.
I stay at this hotel at least 5 nights a year. It is a great value and always up to standards. I love their rooms ! I have stayed in a few nicer hotels but this one is a gem. Very comfortable and convenient.
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