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Over Hilton El Conquistador
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Alle kamers zijn voorzien van airco, LCD-televisie, telefoon, minibar, koffie- en theezetfaciliteiten en kluisje. Badkamer met bad/douche en föhn. Balkon of patio en een spectaculair uitzicht op de bergen, de groene woestijn of het zwembad.
Dit hotel is gelegen bij de Santa Catalina Mountain Range ten noordwesten van Tucson.
• 3 Restaurants
• Buitenzwembad met apart kinderbad
• 31 tennisbanen
• 45-holes golfbaan
De stad Tucson (500.000 inwoners) ligt in het zuidwesten van Amerika in de staat Arizona. Het is de hoofdplaats van Pima County. De stad ligt 217 kilometer ten zuidoosten van Phoenix, de grootste stad van de staat. De naam van de stad stamt af van het O'odham woord Cukaon, dat zwarte basis betekent, een verwijzing naar de vulkanische bergen ten westen van de stad.
"Could have been fantastic if the noise from vents was not there"
I give this a 3 star , but it could have been a 4 star if not for the issues we had. Premises and location are top notch, north of Tucson, beautiful surroundings. However, this hotel is supposed to have been recently updated. We had to change rooms three times. The bellmen all knew about this, as everyone was complaining. The front desk were friendly and tried to be helpful, but this is an 'engineering problem'. They didn't want to upfront admit that this is a massive problem. When the AC or heating starts in the room, there is a big bang each time. I first thought people were slamming doors in the hallway. We tried two of the 'renovated' buildings . Both the same. They offered to move us to the bungalows that were not updated, but we wanted to be close to the pool. They upgraded us in another building. The noise from start and stop of fans was gone, but instead the grid in the ceiling vent was rattling on and off. They were supposed to fix that but to no avail. Also the fridge rattled when starting. When my wife walked across the floor my water bottle was shaking and I thought it was a small earthquake ( and my wife is normal size by the way). Same when I crossed the floor. Upgrade in furniture maybe, but the windows and doors are still old. You can see the hallway light by the door sides. Beds were fine. So the positives were a fantastic pool, nice restaurant, and nice breakfast buffet. Great lobby and friendly staff. Disappointed in the spa- not very good for such a resort. Gym was good. They were paving parking lots when we were there so that was a bit of a nuisance. Hilton resort standard- no way! But the location and views are great as I said and that's why there is a rating of 3 stars and not lower.
"Exceptional service, room walls thin"
We had difficulty booking this hotel through Hilton main reservations as I was disconnected three times and had to start over. When I did mobile key check in, I also had problems, so I called the hotel front desk and checked in. When we arrived, there had been a snafu that Rob graciously corrected with an upgrade to a junior suite. Hal at the valet gave us excellent local info. Overall, service at the hotel was excellent. We can only describe the staff as gracious. The grounds were well-tended and pool was beautiful and warm. We felt quite special! The junior suite was spacious with a lovely balcony overlooking the pool with distant mountain views. The dÃ©cor was dated but still nice. Our only complaint is that the room walls are quite thin. We could hear our neighbor on one side snoring and on the other side coughing. Our neighbors were mostly quiet and shared our schedule so not a big deal. Had they been even normally noisy it could be a problem. I haven't had that experience at a newer hotel; it may have been unique to the junior suite, as it could be connected to those two rooms via doors. If that is a concern for you, you may want to inquire about this issue upon reserving.
"Not worth the price, wrong charges, a dirty tub, and old food in the hallway"
I stayed here for a week for a conference. I had several problems during my stay-my neighbors used room service trays sat outside my door sometimes for more than 15 hours before they were picked up. Having half eaten steaks in the hallway for that amount of time is super gross. When I complained to the front desk about the issue they said they would take care of it, but 3 hours later I still had the same old food from 20 hours ago sitting outside my door. I also had an issue with the cleaniness of the room. When I arrived there was hair and black grime all over my tub (the housekeeping did eventually get this cleaned up). When I returned home from my trip I realized that I had charges on my credit card from a hotel bar I never went to!
"Don't stay here if you want inconvenience"
I wanted to check in early. A room was available but they want to charge me $50.!!! I'm speaking of just a few hours. I'm turning in my Hilton Honors card. I have never had this happen before when a room was available!
We've stayed in the hotel a number of times and really love it there; however this last time we stayed in the "Casitas" which we will make sure to NEVER make the mistake of doing again. I love dogs. Been a "dog person" my whole life. But when the people in the adjoining room have a dog that is barking at 6am it's a little much. When you go for a stroll and have to avoid doggy landmines, it's a little much. While I realize the dog OWNERS are truly the ones to blame, it made for a very unpleasant experience and I will be sure to avoid a "pet friendly" hotel again. Also, I couldn't help but wonder what those with severe dog allergies would do? What if "Fido" had been sleeping in my bed the night before?? No, I'm not a grump- I just enjoy sleeping in while I'm on vacation. I'm surprised Hilton isn't much more on top of this...
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