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Over Hotel Rouge
Bij binnenkomst zult u in eerste instantie vermoeden dat u in een nachtclub bent terechtgekomen. Met haar kleurrijke rode decor, fantasierijke kunstzinnige stijl, modern design en ouderwetse gastvrijheid is Hotel Rouge een karakteristiek hotel in Washington. De kamers zijn knus, maar zeer comfortabel.
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KamerbeschrijvingenRun of House
Beschikbare kamer bij boeking.
Deze kamers beschikken over WiFi, televisie, telefoon, kluisje, minibar, iHome Docking Station, strijkijzer en -plank, föhn. Volledig ingerichte badkamer. Zithoek.
Gelegen aan Embassy Row, nabij Dupont Circle.
Washington D.C., de hoofdstad van Amerika, heeft een unieke sfeer met gezellige wijken, parken en statige boulevards. De stad heeft een grote verscheidenheid aan musea, waarvan vele zelfs gratis zijn, die maken dat Washington een heerlijke stad is voor een kort verblijf.
"Lots of excuses, room not clean, checked out after 90 minutes"
I arrived early at this hotel and asked about checking in early. The desk agent said, well, check out isn't until noon, so your room will not be ready probably until 2. HUH? First off, the hotel was likely NOT sold out. Second, at least MAKE an EFFORT to look for another room. OR, call housekeeping and ask them to clean a different room quickly. This all transpired within 15 minutes of my arriving. I was already annoyed at the lack of customer service (and I'm a Platinum IHG/Tier 3 Karma member) and I tweeted Kimpton, and them looked for another hotel. As I was doing this, the desk agent asked if I needed the particular type of room to which I was upgraded. He offered an alternate which was acceptable. I went up to the room and WOW, it's RED! The whole hotel is, hence the name, ROUGE. I dropped off my items and took a look around. I realized that the mirrors in the bathroom were VERY dirty and that the surge protector/multi outlet plug was not working. Also, while I was in the room, housekeeping opened the door WITHOUT knocking and said OOPS, sorry! The room I was given was called a Daybed King if memory serves me correctly. It had a regular king bed and a sofa/day bed in the corner, with a curtain that could be closed to make an extra sleeping space. The bathroom was ridiculously small too and hard to move around in, with ZERO vanity space, other than shelves placed above the toilet. As a former housekeeping manager, you're NEVER supposed to open the door to a guest room without knocking, even if it's supposed to be vacant! I opted to go out for brunch and stopped by the front desk to inform them of the cleanliness and maintenance issues in my room. Around 90 minutes later, I came back and NOTHING had been done to remedy the issues. I called the desk and was told "housekeeping works from a list, they didn't get there to clean yet." My reply was NO sorry, I JUST checked in, the room is NOT clean and I specifically said that I expected these 2 small tasks to be done within the hour or so I'd be out for brunch. Five minutes later, BOTH things were taken care of, but at this point, I'd already called the Palomar and made arrangements to move. Of course, I was not charged for the 2 hours I was there (and I was only in the room MAYBE 20 minutes) and I was awarded a nice sum of IHG rewards points for the trouble later that day. I love Kimptons but this one is the least Kimpton-like hotel in which I've stayed and, sadly, tops the list of the worst Kimpton I've visited (even EPIC in Miami was better than this) I will not return to this property. Staff ALL needs training....
"Didn't meet my expectations of a Kimpton"
I stayed one night on business in February, 2018. The room was large, and the decor is trendy, mostly in reds. The hotel iteslf shows its age in the hallways, where it's obvious they have dressed it up, but it still looks run down. The bed was comfortable. My room had a mini bar with a clear window through which I could see plenty of delectable treats that I would have loved to try (since I arrived late in the evening) - unfortunately, they did not give me a minibar key at checkin and I didn't want to trouble with calling down for one. Seems like they should offer the key as a standard practice? The room service menu is from the bar and is very limited. I ordered the cheese quesadilla and both of the choices listed under "bar snacks": olives, and mixed nuts. A few minutes later, I got a call from Room Service and they told me they were out of both the olives and the nuts. Really? The bar ran out of nuts? Okay. They asked if I wanted anything else. No apology, no offer of a comp. I said no, and they delivered the quesadilla as ordered. Many hotels that failed to have 2 menu items available would have either offered a comp or just sent some fries or hummus or something as an apology. The staff seemed not to care. I have a room booked here in April for a leisure trip, but I'll probably cancel and look elsewhere. I really love the Kimpton brand, but this location seems a bit under par for the brand.
"Room was adequate but customer service is horrible"
I stayed in this hotel for a business trip. The room was adequate, with funky artwork and furniture and perfectly comfortable. The hotel is also in a convenient location. However, a month later when i received the bill for the hotel there was a $110 overcharge for honor bar charges which were not mine. As a Kimpton Honors member I was told there was a complimentary credit for up to a certain amount, which I did not exceed. I called the hotel and was told they would review the charges. A month and 1/2 after that call there has still been no call back and no credit to my account.
Good location just a walk away from the Whitehouse and all the other attractions. The staff were lovely and so helpful wine hour was a bonus. The rooms were great couldnt find any faults. Had breakfast good value
We stayed here for a weekend in November. The hotel is centrally located and an easy walk or quick taxi ride to most sights. Our room was large and well appointed. We also found it to be very reasonably priced.
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Tenzing Travel Shop Amsterdam
Entrada 211 (Gratis parkeren!)
1114 AA Amsterdam-Duivendrecht
Tel. 020 - 398 93 98
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