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Over Marriott Marquis Atlanta
Opvallend bij binnenkomst is het atrium met een groot, spectaculair, van kleuren wisselend zeilschip welke inmiddels gekroond is tot hét symbool van dit grote hotel. Het vormt een heerlijke plek om even heerlijk te ontspannen na een drukke dag in de stad. Ook zijn er diverse restaurants waar u heerlijk kunt ontspannen, zoals Sears waar ze overheerlijke biefstukken serveren. Of u kunt een duik nemen in het buitenzwembad voor de benodigde ontspanning en het vakantiegevoel. Al met al is het Marriott Marquis Atlanta een bijzonder aangenaam hotel met een centrale ligging om de omgeving te verkennen.
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Deze kamers zijn voorzien van grote ramen, airconditioning, LCD televisie, telefoon, internet, kluisje, strijkplank en -ijzer, koffie-en theezetfaciliteiten en een badkamer met bad/douche.
Marriott Marquis ligt in downtown Atlanta gelegen, vlakbij World of Coca Cola, Georgia Aquarium en Georgia Dome.
• 2 Restaurants
• Buiten- en binnenzwembad
• Gift shop
Atlanta is de hoofdstad van de zuidelijke staat Georgia, in 1837 gesticht als beginpunt van een spoorlijn naar het noorden. De beroemdste voormalige ingezetene van de stad is dr. Martin Luther King, die hier ook begraven is. In 1996 vonden de Olympische Spelen in Atlanta plaats.
"Bed Bugs Issue & Terrible Service"
An enormous hotel in the downtown area which probably explains the sanitary issues at the property. The location is good. And that's pretty much all the positive I got from the experience of staying at this hotel. I stayed 3 nights here from July 1st to July 4th, 2017. First issue was that my room never got cleaned the first day. I left early in the morning and when got back at 9pm, nothing was cleaned. I called in to ask at least for clean towels and got them an hour later. The second issue started when I laid down on the couch in the room (Room number 1504). Right away I started feeling itchiness. After a while, I switched to the bed and slept the rest of the night on the bed. When I woke up in the morning, I discovered that every part of my body which was not covered with clothing, had multiple bites all over. My arms, my feet, my head. I applied cortisone and went downstairs to report to the management. The manager of the hotel was very attentive. He called in security and pest control. Few people, including the manager and the security personnel, inspected my bites. I was switched to a different room and offered my clothing to be put into a dryer to kill any possible bugs. The claim was filed and I was told I would be contacted the next day, once the inspection of the room by the pest control is finished. I was never contacted. Upon arrival home, I had to discard my luggage and dry clean all my clothes. I understand there might be sanitary problems once in a while, even though they claim it to be a 4-star property. However, I was extremely disappointed by the service I received after the fact. The management did not offer any refund, not even partial. My entire vacation was ruined as the bites were severe and caused severe itchiness and pain. I followed up with the Marriott customer service once I returned home. I emailed them directly, called them and sent a message via Facebook. Their answer really stunned me. They claimed that the room did not have any bugs and I might have had a reaction to the chemicals they use to clean the room. I travel extensively around the world and never had any allergic reactions to any cleaning products in any hotels (even 2-star ones). I have no allergies to anything. Therefore, if I indeed had a reaction to the chemicals in this hotel, it means the chemicals they use are pretty terrible. Therefore, the hotel is still the one at fault. The claims department also told me over the phone that I should have gone to the emergency room and since I don't have a note from a doctor, I don't have any proof and therefore they will not even consider reimbursing any part of my stay. And that's after the fact that the entire management team and security personnel at the hotel witnessed first hand the bites/rash on my arms, legs and head. Whatever the reason is, staying at this hotel caused me to have bites/rash, whatever. Staying at this hotel caused me my vacation. Staying at this hotel caused me lots of money as I had to discard of my luggage, buy a new one and dry clean every piece of clothing which I brought into that room. The latest communication from Marriott I received was an email on July 18th from someone named Leilani Angry who assured me for the third time that company's Claims/Loss Prevention department is looking into the issue. Yes, July 18th and it is now August 15th and no word back from them since then. Bottom line, I would never come back to this hotel or to any other Marriott properties not just because of the bed bugs issue but because of the terrible service I've received after the fact.
I had just come to this hotel in Atlanta from another conference in Palo Alto where I stayed at the Westin, so I couldn't help comparing the two. I had inadvertently booked (or been upgraded to) a pretty amazing room. I could have thrown a serious party if I hadn't been so exhausted (see pic below). My room averaged about $279/night, which didn't seem cheap but also not inordinately high. There was a complete coffee service, but not quite as nice as the coffee service had been at the Westin. Marriott used a coffee brand I hadn't heard of; Westin used Starbucks. Marriott won in the bathroom amenity category by providing many more individual things (soap, bath gel, shampoo, conditioner, shower cap, lotion), but like at the Westin, they were hotel branded (c'mon guys -- we want high-end brands we recognize). Fortunately, neither hotel had the dreaded shampoo-conditioner combo (that is neither shampoo nor conditioner -- who uses that???). This hotel has pretty glamorous common interior spaces. The elevators are glass (which your kids will LOVE), and the design of the hotel atrium makes it so that if you stand at the bottom and look up, you feel like you might be in the gastrointestinal system of a very large alien. It's interesting. Room service was fast, though a bit perfunctory. My breakfast didn't come on a tray with ketchup, salt, pepper, tabasco, jams, etc.; instead it came in a paper bag with almost nothing. Hmmm. There might be an eco advantage to that, but it wasn't very nurturing. The key area where Westin trumped Marriott is that I had forgotten my phone charger (oof!), and Westin had <insert angel music here> a bushel of chargers to suit every device in each room. I mean *wow*. Marriott did not. They also did not have one at the desk. And since I arrived at the hotel at 1am with a dead phone, I asked where I could run out and buy a charger, but they gave me a kind of warning look and indicated that I should not be roaming around outside of the hotel at 1am. So there you have it. I thought about trying to figure out how to hotwire my phone using the micro USB from my headphones, but then I remembered that I'm not MacGyver. So, a cool hotel overall, but the room service and bathroom amenities could be a tiny bit nicer, and chargers would be a huge plus.
I stayed at AMM for four nights, attending a conference. It was the second time I stayed there since 2006. I was quite surprised when one of the two beds in my room smelled like pee. Since I checked in so late (after midnight), I slept on the other bed for the first night. The next morning, I reported this problem, and while I was out, the sheets were changed, but the smell persisted. When I reported this problem again, they changed the mattress. While going through this unpleasant experience, there was no excuse from the management. It was truly abnormal experience in my thirty plus years of traveling. And I am still at a loss that this happened at world renowned AMM.
"THANK YOU, THANK YOU, THANK YOU"
The 2017 Lucas Family Reunion would like to personally thank the following people for making our event a huge success: Erika (Sales), Aaron (Rooms), Lelany (AYS), Kevin (AV), Jennifer (Red Coat), Sophia (Front Desk), Tangela (Housekeeping), Daniel (Banquet), Jennifer (On-Site Coordinator/Red Coat), and Shaylese (Events). These people displayed exceptional customer service, were professional and knowledgeable from inception to execution. The accommodations were exceptional and the urgency to correct any problems was immediate and proactively resolved. We look forward to having our next event there soon!
Really cool place for a business meeting. Nice location, easy walking distance to many nice attractions. Or nice places to eat or drink right on a premises. The building itself is a attraction. The glass elevators add to the atmosphere.
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Tenzing Travel Shop Amsterdam
Entrada 211 (Gratis parkeren!)
1114 AA Amsterdam-Duivendrecht
Tel. 020 - 398 93 98
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